Last Updated: May 2026
By booking with Renstouch, you acknowledge and agree to the terms below. These have been designed to ensure a smooth and fair experience for every client.
Booking and Booking Fees
A 40% non-refundable booking fee is required to secure your appointment and is applied towards your final service cost.
The remaining balance is due at the appointment and can be paid by cash, card, or bank transfer. Late payments are not accepted.
The booking fee is non-refundable in all cases, regardless of how much notice is given.
Your booking fee may be transferred once to a new appointment date or time within 3 months of your original appointment. After this, it will expire.
Transfers are subject to availability and must be requested via your confirmation email or by direct message.
Cancellations and Rescheduling
Please provide at least 48 hours’ notice if you need to reschedule.
You can reschedule once using the available dates via your confirmation email. Cancellations or no-shows within 48 hours of your appointment will incur an additional £20 fee on top of the forfeited booking fee. Repeated late cancellations or no-shows may result in being unable to book future appointments.
If Renstouch Needs to Cancel
In the rare event that Renstouch needs to cancel or reschedule your appointment, you will be offered the next available slot at a time that suits you, or a full refund of your booking fee, whichever you prefer.
Lateness
If you arrive more than 10 minutes late, a £10 late fee will be added to your total.
Significant lateness may result in your style being adjusted to fit the remaining time, or your appointment being rescheduled at the loss of your booking fee.
Pre-Appointment Preparation
To ensure the best result, your hair must be:
At least 5 inches long
Able to fit into a ponytail
Freshly washed and blow-dried before your appointment, unless otherwise instructed.
If your hair does not meet these requirements on the day of your appointment, the service may be refused or shortened at Renstouch’s discretion, and your booking fee will not be refunded.
Health, Allergies and Sensitivities
It is your responsibility to disclose any allergies, scalp sensitivities, skin conditions or relevant medical information before your appointment. Renstouch cannot be held liable for reactions, irritation or complications arising from undisclosed conditions.
If you have not had a particular service or product used on your hair before and have concerns, please request a patch test in advance of your appointment.
Refusal of Service
Renstouch reserves the right to refuse or end a service in cases of disrespectful behaviour, intoxication, unsafe conditions or where hair is found to be in a condition that cannot be safely worked with.
In these cases, the booking fee will not be refunded and any time already used will be charged.
Photos and Content
By booking, you consent to photos or videos of your hair being taken for use in social and marketing content.
If you would prefer not to be captured, please let Renstouch know at the start of your appointment.
Customer Service and Complaints
All services are non-refundable. However, your satisfaction matters, and Renstouch will always try to accommodate you where reasonable.
Any concerns about your service must be raised within 48 hours of your appointment so they can be addressed promptly.
Issues raised outside this window may not be eligible for adjustment or correction.
Add-Ons
The following add-ons may be applied where applicable:
Bank holiday appointments: £20
Slots finishing after 6:30 PM or Saturday slots: £15
Late fee over 10 minutes: £10
Emergency slots are not currently available.
