Premium Extensions

Shipping & Delivery Policy

Last updated: October 2026

1. Processing time

All Renstouch hair is made to order. Please allow up to 10 working days for your order to be made and dispatched. Most orders go out sooner. Working days are Monday to Friday, excluding UK public holidays.

We will email you your tracking details as soon as your order is on its way. Need it for a date? Reply to your order confirmation with the date and we will make sure it is with you in time.

2. UK delivery

• UK orders are sent by Royal Mail Special Delivery, tracked and signed for.
• Special Delivery is guaranteed by 1pm the next working day after dispatch.
• Delivery is free on orders of £200 or more (including every Signature Half Wig). Orders under £200 cost £7.
• A signature is needed on delivery. If no one is in, Royal Mail will leave a card and arrange redelivery or collection.

3. International delivery

We currently deliver to:

• United States
• Canada
• European Union (all 27 EU countries)
• Middle East: United Arab Emirates, Bahrain, Egypt, Kuwait, Oman, Qatar and Saudi Arabia
• Japan
• Australia and New Zealand

International delivery prices

Standard tracked delivery is free to every country we ship to. Your delivery date is shown at checkout.

• United States: free FedEx Express
• European Union: free FedEx Express
• Canada: free Tracked delivery, or Tracked Express £40
• Middle East: free Tracked delivery, or Tracked Express £35
• Japan: free Tracked delivery, or Tracked Express £58
• Australia & New Zealand: free Royal Mail Tracked, or UPS Express £43

All prices are in GBP. Delivery times are on top of our processing time.

• All international orders are sent with tracked couriers.
• Where available, duties and taxes are calculated at checkout so there are no surprise charges on delivery. Otherwise, any import charges are paid by the customer.
• International delivery times are estimates and can be affected by customs.
• If your country isn't listed, email heyren@renstouch.co.uk and we'll let you know if we can arrange delivery.

4. Collection at your appointment

If you have a confirmed Renstouch appointment, you can choose Pick up in store at checkout and collect your hair at your appointment. Please only choose this if your appointment is already booked.

5. Changes and cancellations

• You can cancel any time before your order is dispatched for a full refund. Just email us with your order number.
• If you would like to change the length, colour or quantity, please let us know as soon as possible so we can update your order before it goes into production.
• Custom pieces made to your own specifications (for example, a wig built to your measurements) cannot be cancelled or changed once we have started making them.
• After delivery, your rights to cancel and return are set out in our Returns & Refunds Policy.

6. Late, lost or damaged parcels

If your parcel has not arrived by the expected date, please check your tracking link first. If you still need help, or your parcel arrives damaged, email heyren@renstouch.co.uk with your order number and we will sort it out with the courier. Royal Mail Special Delivery includes compensation cover of up to £750, which we will claim on your behalf where eligible.

7. Faulty or incorrect items

If your order arrives faulty or you have been sent the wrong item, please contact us as soon as possible with your order number and clear photos. We will put it right. Full details are in our Returns & Refunds Policy.

8. Returns

For hygiene reasons, hair that has been opened cannot be returned unless it is faulty. Unopened items in their original sealed packaging can be returned within 14 days of delivery. See our Returns & Refunds Policy for how to return an item.

9. Contact

Email: heyren@renstouch.co.uk